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Deterra Online Customer Portal FAQs

The Deterra Online Customer Portal allows you to:

  • Review past purchases and order history
  • Access one-click reordering from past purchases
  • Easily split orders to ship to multiple addresses
  • Review and approve a quote created from our internal sales team
  • View pricing immediately, including quantity discounts
  • Place an order at any time
  • Pay online with credit card or invoiced with terms

Online Portal FAQs

How do I access the online portal?

Visit and log in using your username and password.

What is my login ID?

When setting up your account, use your email address for your login. This will ensure your account is unique and will not create an error with a more simplified user ID.  If our customer support set up your account, then your user ID will already be the email address you provided in the account set up form.

Where can I view quantity discounts?

Quantity discounts are shown in the Product Details page. To view the quantity discounts by case for you account, visit the Product Details screen for each item and click on Qty Pricing. 

How do I receive order confirmation emails?

Order confirmation emails are sent to the email address on the “Ship To” address.

Automatic order confirmation emails will be sent to the email address associated with the shipping address for that order. This allows you, as the purchaser, to ensure others for whom you may be placing the order receive the shipping confirmation.

You can set the email address for shipping confirmation emails during the checkout process. Under “Billing/Shipping,” add the email address in the “Shipping Contact” area of the “Shipping” section.

What do I do if I didn’t receive an order confirmation?

If you added an email address to the “Shipping Contact” section during the checkout process but didn’t receive an order confirmation email, check your spam folder. If you are unable to locate the confirmation email, please check that the email address was added correctly and contact if you require further assistance.

Is there an order limit when purchasing with a credit card?

We accept credit and p-card purchases for orders under $10,000. If this limit changes with our credit card processor, you will be notified. We do not collect or save any credit card information; this is done through the credit card processor. The invoice payment option has no purchase limit.

What are the shipping options?

Standard shipping is included for product orders shipped to the continental U.S.

When you come to the shipping screen, you will always be given a $0.00 shipping option.

The option is one of the following:

  • Standard Ground – less than 20 cases
  • Less-Than-Truckload (White Glove Service) – 20+ cases

If you choose the Standard Overnight or 2nd Day Air options, or if your shipping address is in Alaska or Hawaii, you will see an additional charge.

How is my order taxed?

Our tax service, Avalara, determines the taxes charged to your account. If you are a tax-exempt entity or reseller and you see taxes calculated on your order, please contact and provide a copy of your tax exempt or reseller certificate for processing. If you have already sent your certificate, please note it can take up to two days to process. If you have already provided a tax exempt certificate for orders placed with us in the past, this should not require any change on your part and taxes should not be collected on your order.