Customer Success Representative

Minneapolis based Verde^® Environmental Technologies, Inc., maker of the Deterra^® Drug Deactivation and Disposal System is a privately-owned company committed to developing research based scientifically proven solutions to reduce drug abuse, misuse, and negative environmental impact. Deterra can be used at home or in a clinical setting. It is the safest, most effective choice used to destroy and properly dispose of unused, unwanted, and expired medications with the simple addition of tap water.

Deterra is on a mission to reduce drug abuse and negative environmental impact and is the only product available today that is scientifically proven to destroy prescription and over-the-counter medicine, including addictive opioids. Its plant-based packaging and non-toxic ingredients prevent harmful chemicals from entering our landfills and water supplies, making the world safer for everyone.

Verde promotes a culture that engages employees and offers a fun and flexible work environment.

Position Overview:

Verde Technologies is seeking a hands-on, energetic, and experienced Customer Success Representative to support customer inquiries and customer-facing sales support activities. This position is responsible for hands-on customer support activities, and to help create and refine processes and procedures necessary for future customer success at the organization.

Responsibilities:

Respond to incoming customer inquiries via phone and email, and through the Salesforce service app for web case and new cases.
Resolve customer issues, escalating within the company when necessary.
Support sales activities for low and medium-value customers, escalating customer to business development reps when they meet our ideal customer profile.
Onboard all current customers in our B2B Customer Portal and guide through initial order process.
Maintain and follow detailed contact and account activities for all customers in Salesforce.
Provide proactive customer outreach for customer retention and follow-up, assisting with outreach cadence and email automation process.
Facilitate onboarding cadence for low and medium-value new customers.
Forward potential high-value incoming customers to the Sales team for follow-up.
Make recommendations for updates to customer FAQ/knowledge base.
Provide input on existing processes for improvement, with an eye towards automation when possible.

Skills and Abilities:

Ability to work in multiple systems proficiently throughout the customer journey.
Experience with Salesforce.com
Strong written/verbal communication skills
Excellent organizational skills
Professional interpersonal skills
Initiative, self-motivation and self-direction, as appropriate

Education/ Experience/ Regulatory Knowledge:

Bachelor’s degree preferred
Knowledge of Salesforce highly desired

Organizational Relationships:

Reports to Regional Sales Executive and will work closely with sales, operations and marketing on customer support activities.

Working Conditions:

This position is a hybrid schedule, with at least 3 days in the office. Requires flexible schedule and some travel. Must handle own administrative and secretarial support.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requires a self-starter attitude and results orientation.

Disclaimer:

The above statements are intended to describe the general nature, scope, and level of the work being performed by a person assigned to this position. They are not intended to be an exhaustive list of all duties and responsibilities of incumbents.

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